Average Reviews:
(More customer reviews)I thought I would review this product as I have never seen a review on it anywhere online before except by magazine writers who never really used one.
I wanted others to know what this product offers
It is an interesting beautiful modern hi tech gas grill perfect for tight spaces like small terraces. It is made for the I phone generation that wants something with high style and performance. One of the designers actually once worked at Apple according to past press releases I read
Fuego the makers of expensive 1500 dollar plus grills and up have come up with a smaller more cost effective model that comes in colors or Stainless Steel
So far on most counts it's a winner. One of the most beautifully designed grilling products in years with some caveats. Check their website out it's a beauty.
It is more challenging to cook on then your typical Weber however I imagine with some time one can adjust to the unique design of the burners and the control knob that also takes some adjusting too for self ingnition.It does work fairly well but takes a simple learning curve for ignition
My complaints so far with this grill is cleaning is somewhat of big challenge under the burners and the grease cup is too tiny and flimsy
The gas tank is hidden behind the stunning perforated colored or Stainless steel curved sheet
My biggest pet peeve however is every time you want to cook you have to remove the metal sheet front plate which otherwise perfectly hides the unsightly gas tank. You then place the curved rounded tank cover somewhere in my case on the floor of my terrace to turn the gas on. It looks awful with the cover off and you now have this cover you have to find a place for until you shut the gas off after cooking and then reinstall the cover. What on earth were they thinking? Incredibly stupid on the part of the designers.
This is going to be a deal killer for some. I imagine upcoming on a future design they are going to have to put the door on a hinge or other improved design. Otherwise face a lot of returns or lost sales from folks that find this a major annoyance every time they want to turn the grill on
A huge disappointment for what is the most incredible high design grilling product in years to hit the market at an affordable price for what it is.
The other very sad element is the company itself. While they publish a clever blog they have no one during regular business hours at the company to answer questions intelligently and do not return phone calls promptly taking days to respond. There is practically no one working at the company. They are more interested in selling products and letting someone else worry about customer concerns. My unit came with a damaged cutting board for example that was poorly packed by Fuego.The voice mail said someone would call back in 3 days or more.
Fuego also told me that dealers would have the new grill close to Memorial Day in late May and couldn't be bothered to follow up with me when it would come in. Here it is October and I finally received the grill yesterday.
My advice to Fuego? Hire a few folks or outsource to a world class service provider who can advise and inform customers.This would build long term satisfied customers spreading good word of mouth.Fuego is in need of improved customer service that said they do make a stand alone category killer product even with the current above flaws noted. The product performs reasonably well in most cooking attributes especially as I continue to break in the grill. Overall my patience may have paid off overall despite the earlier disappointing business behavior early on of the Fuego folks.
Updates March 7th 2010.The Fuego folks now have future thoughts/plans about installing hinged doors on upcoming production models. Call or email to find out.
After a few months of back and forth with the Fuego folks they put me in touch with a manufacturer rep that was able to redesign the function of gas door cover to incorporate a working hinge. It has greatly improved my satisfaction with this product. Some of my earlier criticisms are starting to be addressed internally at the company. One may need patience dealing with these folks and their service providers but they do follow through eventually. All in all I do recommend the product for those that seek great design attributes over some shortcomings with functions like cleaning the interior of the grill. An excellent fellow Amazon reviewer Frank Diniz has suggested lining the bottom of the grill with foil which I plan to try. In the end the Fuego folks have kept and lived up to their promises by exchanging the damaged shelf and assisting me in finding a solution to the no hinge door issue. Though I am reasonably satisfied with my purchase based on limited high design grill options in the market place I believe future improved models will be superior to what our first generation products are like. That said it is an acceptable choice as its stands today. Thanks to all for voting my review to the number one position here on Amazon Cheers
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Element by Fuego Dual Zone Gas GrillsProduct Description: Combining innovative form with versatile function, this 21-inch gas grill not only adds a vision of modern art to any back deck or patio, but it also cooks up great-tasting food--no charcoal required. The unit features a 24,000-BTU dual-zone burner with two elements: the outer ring (zone 1) provides indirect heat while the inner ring (zone 2) works best for standard grilling. Use zone 1 for indirect heat to bake, barbecue, and roast, or close the roasting lid to utilize zone 2 to smoke or to generate convection heat. Electronic ignition with a single control knob ensures complete control over the temperature and both burners. The unit also provides a swing-out wood prep tray tucked under the cast-iron grill top for setting a glass of red wine; stainless-steel handles for hanging tools and towels; and propane storage underneath with a removable front panel to keep the tank out of sight, but within easy reach. Other highlights include stainless-steel burner tubes, a grate made of cast iron for maximum heat conduction, a temperature gauge on the lid, adjustable vents, a powder-coated steel burner bowl and body with a molded plastic base, and smooth-rolling ABS casters with rubber tread and locks. Optional accessories (sold separately) include a 20-inch pizza-baking stone that fits directly into the grill and a cast-iron griddle flat plate for searing and grilling peppers and onions or shrimp in the shell.
From the ManufacturerElement by Fuego--the hottest thing to hit the barbecue since the burger. With a patent-pending 24,000-BTU dual-zone burner, cast-iron grates for superb heat retention, adjustable air vents for fine-tuning cooking temperatures, and a design unlike any other barbecue on the market, the Element by Fuego 21-Inch Dual-Zone Gas Grill redefines the art of grilling. The grill's dual adjustable cooking zones let you grill kebobs or sear steaks, while the fully independent outer burner and roasting lid let you enjoy convection-like cooking and slow roasting. So whether it's burgers or salmon, pizza or tri-tip, the Element will do it all--in style.
This stylish grill redefines the art
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